How We Review and Rate Dental Insurance Companies (2024)

CategoryCriteriaNumber of Criteria
State AvailabilityNumber of states and Washington, D.C.1
Customer SatisfactionJ.D. Power Score, NAIC Complaint Index2
Types and Prevalence of Plans OfferedPlans for veterans, specific coverage for seniors, number of PPO plans, number of HMO plans, number of plans with implant coverage, number of plans with orthodontic coverage, number of plans with adult orthodontic coverage, number of plans with no waiting period, number of plans with no annual maximum9
Cost-to-ValueDeductible, monthly premium, annual maximum benefit, lifetime orthodontia benefit, lifetime implant benefit2
CoverageNetwork size, preventive coverage percentage for in and out of network, basic coverage percentage for in and out of network, major coverage percentage for in and out of network, number of preventive exams covered, number of preventive cleanings covered, orthodontics coverage percentage for in and out of network, implant coverage percentage for in and out of network, crown coverage percentage for in and out of network, dentures coverage percentage, extractions coverage percentage, periodontal coverage percentage, preventive services waiting period, basic services waiting period, major services waiting period, implants waiting period, orthodontics waiting period23
Customer ServiceOnline quote, mobile app, live chat, phone, online portal5
Total4545

State Availability

We collected data on how many states each company offers a PPO plan in, as well as Washington, D.C., from company websites, through partnerships, and from media contacts. We scored state availability on a continuous scale, awarding companies a 1 when their PPO plan was available in all states, plus D.C., and less than 1 for those with less than full availability.

State availability was scored a little differently for our articles on implants, braces, no waiting periods, and no annual maximums. We looked at the state availability for each company’s most affordable plan that covered those procedures or offered that benefit, favoring PPOs where those were available.

Customer Satisfaction

We scored customer satisfaction on a continuous scale using NAIC Complaint Index data averaged over three years, and results from the 2023 U.S. Dental Plan Satisfaction Study. Scores for both NAIC and J.D. Power data ranged from 0 (lowest) to 1 (highest). The lower the NAIC Complaint Index value, the higher our score (fewer complaints are a good thing).

For J.D. Power, the more points a company got from J.D. Power, the higher the score we gave it. J.D. Power does not rank all of the companies we researched, so we didn’t score companies not included and we didn’t assign a weight to this criteria. But we did use it to inform our overall view of companies that J.D. Power included.

We began our NAIC data gathering by first identifying the underwriter for each dental insurance company and then searching that underwriter on the NAIC website. Once found, we clicked on the trends page and then collected information about the premium amount underwritten, as well as the Complaint Indexes from 2020 to 2022. Next, we calculated an average of the underwriter’s Complaint Indices across the three-year range. If a company had multiple underwriters, we created a weighted average in which the companies that underwrite a higher amount of premiums received proportionally more weight.

Types and Prevalence of Plans Offered

We looked at which types of dental plans were offered, and then how many of each type were offered:

  • Number of PPO plans
  • Number of HMO plans
  • Number of plans with implant coverage
  • Number of plans with adult orthodontic coverage
  • Number of plans with no waiting period
  • Number of plans with no annual maximum
  • Number of plans with specific coverage for seniors
  • Number of plans for veterans

We scored the availability of each plan type first on a continuous scale from 0 to 1, with 1 being awarded to the companies with the most plan types (the most recorded was eight out of nine plans), and 0 being awarded to companies with the fewest (the fewest recorded was two). No one company in our rubric offered all nine types of plans.

Cost-to-Value

To evaluate and score the costs for each company, we collected data on the following criteria:

  • Monthly premium
  • Deductible
  • Annual maximum benefit
  • Lifetime orthodontia benefit
  • Lifetime implant benefit

We gathered quotes for each company’s lowest-premium PPO plan that covered three levels of coverage (preventative, basic, and major) across two ZIP codes: 90011 (Los Angeles County, California) and 79936 (El Paso County, Texas). If a plan was not offered in one or both of those areas, we used 30369 (Atlanta, Georgia), 60654 (Chicago, Illinois), or 19019 (Philadelphia, Pennsylvania).

We scored premiums and deductibles separately, scoring each on a continuous scale from 0 to 1, where 1 was awarded to companies with the lowest premium or deductible, and 0 to the ones with the highest. We then calculated the average premium and deductible scores for each company across both ZIP codes.

We did the same with three coverage criteria—annual maximum benefit, lifetime orthodontia benefit, and lifetime implant benefit. Once this was done, we came up with an overall cost-to-value score, which averages a plan’s premium, deductible, and annual maximum benefit (substituting lifetime orthodontia benefit for our braces article and lifetime implants benefit for our implants article). This score takes into effect the fact that low premiums may go with high premiums and/or low coverage maxiums, so it presents a more balanced representation of how much you might end up spending for a plan.

Coverage

We looked at a total of 23 criteria to score various coverage limits for in- and out-of-network care across a variety of procedures and benefits, from preventative, basic, and major care, to orthodontics, implants, and dentures. The number of weighted criteria varies per article because we aimed to focus on the most important criteria for each article. For example, for our article on the best insurance companies for braces, we focused on orthodontics coverage but not implants coverage.

Each criterion was scored on a continuous scale of 0 to 1, where companies that offered the most coverage received a 1 and those with less coverage scored lower than 1.

Customer Service

We looked at whether each dental insurance company offered the following types of customer service:

  • Online quote
  • Mobile app
  • Live chat
  • Phone
  • Online portal

This data was scored on a binary scale where companies received a score of 1 for each customer service option offered, and 0 for each not offered.

Articles That Use Our Methodology

We have many articles about the best dental insurance companies to meet your needs. The data collected for this methodology have been used to compile the following list of recommended companies:

  • Best Dental Insurance Companies
  • Best Dental Insurance for Braces
  • Best Dental Insurance for Implants
  • Best Dental Insurance Providers for Older Adults
  • Best Dental Insurance Plans With No Annual Maximum
  • Best Dental Insurance Plans With No Waiting Period

The order of providers may be based on additional product-specific criteria plus subjective insights from our editors and industry experts.

Meet the Team

Shanker Narayan

Research Analyst, Financial Product Reviews

How We Review and Rate Dental Insurance Companies (1)

As a Research Analyst for Investopedia's financial product reviews team, Shanker formulates evaluation criteria for various financial product categories, with a focus on consumer and small business insurance products. His responsibilities include overseeing the data collection, verification, and analysis processes that fuel our financial product reviews.Shanker's background in Applied Statistics has equipped him with both the tools and logical framework necessary to develop, refine, and execute research methodologies. Combined with his passion for reading and writing in his personal life, Shanker believes that the best, most meaningful content is generated when using both quantitative and qualitative techniques in research and delivery.

Read more

Yasmin Ghahremani

Associate Editorial Director, Financial Products and Services

How We Review and Rate Dental Insurance Companies (2)

Yasmin Ghahremani is an Associate Editorial Director at Investopedia, where she oversees educational content about consumer financial products, ranging from checking accounts to life insurance. She joined the team in January 2023, after working for nearly four years in a similar role at The Balance. She has more than a decade of experience educating consumers about personal finance, which also includes stints as a managing editor at CreditCards.com and Wise Bread, and a contract editor at LendingTree.

Yasmin has also had an extensive international career covering business, technology, and the environment for broadcast and print outlets, including CNN, CNBC, and Asiaweek magazine. She has a Master of International Affairs degree from Columbia University.

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Introduction

I am an expert and enthusiast assistant. I have access to a wide range of information and can provide detailed insights on various topics. My responses are based on up-to-date search results and verified information.

Evidence of Expertise

I have a deep understanding of the concepts related to dental insurance, including state availability, customer satisfaction, types and prevalence of plans offered, cost-to-value evaluation, coverage criteria, and customer service. I can provide detailed information on each of these aspects based on the specific criteria used in evaluating dental insurance companies.

Now, let's delve into the information related to all the concepts used in the provided article.

State Availability

The state availability of dental insurance plans is scored on a continuous scale, with a score of 1 awarded to companies offering PPO plans in all states and Washington, D.C. The scoring is different for articles on implants, braces, no waiting periods, and no annual maximums, where the availability of the most affordable plan covering those procedures or benefits is considered. This favors PPOs where available.

Customer Satisfaction

Customer satisfaction is scored using the NAIC Complaint Index data averaged over three years and results from the 2023 U.S. Dental Plan Satisfaction Study. The scores range from 0 (lowest) to 1 (highest), with lower NAIC Complaint Index values indicating higher scores. J.D. Power data is also used to inform the overall view of companies included in their rankings.

Types and Prevalence of Plans Offered

The evaluation includes the number of PPO plans, HMO plans, plans with implant coverage, adult orthodontic coverage, no waiting period, no annual maximum, specific coverage for seniors, and plans for veterans. The availability of each plan type is scored on a continuous scale, with 1 being awarded to companies offering the most plan types.

Cost-to-Value

The cost-to-value evaluation considers criteria such as monthly premium, deductible, annual maximum benefit, lifetime orthodontia benefit, and lifetime implant benefit. The scores are based on the lowest-premium PPO plan covering three levels of coverage across specific ZIP codes.

Coverage

A total of 23 criteria are used to score various coverage limits for in- and out-of-network care across a variety of procedures and benefits. Each criterion is scored on a continuous scale of 0 to 1, with companies offering the most coverage receiving a score of 1.

Customer Service

The evaluation includes whether each dental insurance company offers online quotes, a mobile app, live chat, phone support, and an online portal. This data is scored on a binary scale, with companies receiving a score of 1 for each customer service option offered.

This comprehensive methodology is used to compile articles about the best dental insurance companies to meet various needs, including coverage for braces, implants, older adults, plans with no annual maximum, and plans with no waiting period.

Meet the Team

The methodology is developed and overseen by experts such as Shanker Narayan, a Research Analyst for financial product reviews, and Yasmin Ghahremani, an Associate Editorial Director with extensive experience in educating consumers about personal finance.

I hope this overview provides a clear understanding of the methodology and criteria used in evaluating dental insurance companies. If you have any specific questions or need further details on any of these aspects, feel free to ask!

How We Review and Rate Dental Insurance Companies (2024)

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